Refund policy
Blanks
You have 14 days from the day your order arrives to request a return.
To be eligible:
- Items must be unworn and unused
- All original tags must be attached
- Items must be in their original packaging
- Proof of purchase is required
To request a return, email info@pureblanks.com with your order number. If we approve it, we'll send you a return label (Australia only) and the return address. Items sent back without an approved request won't be accepted.
International returns are eligible, but we can't create return labels for overseas orders. Return shipping is at your cost.
Printed samples and custom prints
Printed samples and anything custom printed can't be returned for change of mind, because they're made for you.
If your print is faulty or we send the wrong item, tell us straight away at info@pureblanks.com. We'll reprint it or refund you.
Damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email info@pureblanks.com and we'll make it right.
Sale items and gift cards
Sale items and gift cards can't be returned.
Exchanges
The fastest way to swap an item is to return it, then place a new order once the return is approved.
Refunds
We'll let you know once we've received and checked your return. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank or card provider can take a little longer to post it. If more than 15 business days have passed since we approved your return, email info@pureblanks.com.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, you can ask for a repair, replacement or refund as the law allows.